How to fix the Err_Connection_Reset error?

In certain rare cases, you may see the following error (Err_Connection_Reset Error) and/or cannot access https://gmelius.io.

We are using the latest Web protocols to ensure the privacy of our users, that is TLS 1.2 and HTTP/2. Sadly, some systems and anti-viruses do not support those protocols (yet) and cannot complete the SSL verification. To fix this, please follow the below procedure.

ESET ant-virus

The ESET anti-virus is known to block TLS 1.2 secured pages. Please follow those steps in order to whitelist the gmelius.io domain: 

  1. Open ESET
  2. Click "Setup"
  3. Click "Internet Protection"
  4. Click the gear to the right of "Web access protection"
  5. Click "WEB AND EMAIL"
  6. Expand "SSL/TLS"
  7. Click the "Edit" link next to "List of known certificates"
  8. Click "Add"
  9. Click "URL"
  10. Enter https://gmelius.io
  11. Choose "Auto" for "Access action"
  12. Choose "Ignore" for "Scan action"
  13. Click "OK" 3 times to close 3 dialog boxes (one click each)
  14. Restart Google Chrome

If the problem persists, see http://support.eset.com/kb3126/

BitDefender anti-virus

To whitelist the gmelius.io domain:

  1. Open the Bitdefender window.
  2. Access the Protection panel.
  3. Click the Web Protection module.
  4. In the Settings tab, click the Whitelist link. A new window will appear.
  5. Enter https://gmelius.io in the corresponding field and click Add.
  6. Click Save to save the changes and close the window.
  7. Restart Google Chrome.

If the problem persists, please see: http://www.bitdefender.com/support/what-to-do-when-security-certificates-cannot-be-verified-installed-1090.html

TLS and SSL configuration

  1. Open Google Chrome
  2. Type Alt + F and select Settings
  3. Scroll down and select Show advanced settings...
  4. Scroll down to the Network section and click on Change proxy settings...
  5. Select the Advanced tab
  6. Scroll down to Security category, manually check the option box for Use TLS 1.1 and Use TLS 1.2
  7. Click OK
  8. Close your browser and restart Google Chrome

If the problem persists, please see this tutorial: https://usefulpcguide.com/17265/err_connection_reset/ 

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