The refund does not appear on my bank statement
Refunds are processed by our payment provider (Stripe) and normally take 5–10 business days.
Processing time may take longer if you live outside the US, and in certain rare cases may take up to 14 days. You can read more about Stripe's refund policy here.
Refunds vs. Reversals
If you requested a refund soon after making a purchase, your money did not have time to leave your bank account. In this case, a refund is called a reversal. A reversal means that no payment was received and, therefore, no refund can be made. Your bank account will not be debited, and it will appear as if the transaction never happened. In case of doubt, please contact your bank.