How does email sharing work?

You can share an email with any colleague/teammate who is part of your Gmelius Team or CRM (legacy Business) subscription

To explain how the feature works, will break down the process for both sides.

When you need to share an email: 

If an email needs to be delegated or shared with a teammate, you just have to select their name on your email sharing drop-down list, and the conversation will automatically sync into the assigned person’s inbox. 

As simple as that - no bcc, cc or forwards.

Locate Shared Emails

Once a conversation has been shared by you, your teammate will receive an alert to let them know that you assigned them a conversation.

The conversation will appear in their inbox (inbox workflow default configuration) and a grey person icon as seen below.

SHARING CONFIGURATION: The default configuration for your shared emails is the Inbox Workflow. Follow this link to learn further more about the different workflows. 

To change the default configuration for Email sharing, visit your account settings (admin access exclusively). Direct link: https://gmelius.io/settings/shareEmail

You can ADD A NOTE to a shared conversation to notify your team that you've been apprised of the conversation and/or on how you are going to proceed. 

Can I further assign (delegate) a conversation to my collaborator for him to answer? 

To further assign a conversation to a collaborator, you can use the Ticketing widget offered in your Gmail right pane. 

To learn how the Ticketing widget works, see here

Will I be notified of all updates in the conversation even if I delegated it to a teammate? 

When your teammate responds to the shared email, the response will be automatically synced in your mailbox as well. 

How can we avoid double replies? 

Gmelius offers COLLISION DETECTION This option alerts a user that is going to reply to an email in the Shared Mailbox when someone else from the team is already viewing or replying to the email. This is very useful in customer support, where customer queries reach many users. 

The alerts are displayed as follows:

  • Team members viewing the email conversation: their avatars displayed on the top right corner of the conversation

  • Team member replying to the email conversation: A red pen icon next to the avatar displayed on the top right corner of the conversation

Not on the right plan? 

If you are a subscriber interested in trying Gmelius for better team collaboration, drop us a line at [email protected] 

Not yet a Gmelius subscriber, and you want to try our collaborative features?

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